Cleaner Streatham Customer Privacy Policy

This Privacy Policy explains how Cleaner Streatham collects, uses, stores, and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under data protection law, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable.

This Privacy Policy applies to all Cleaner Streatham customers and individuals who enquire about, book, or receive our cleaning services in our service area, regardless of the method of contact or booking.

Who we are and scope of this policy

Cleaner Streatham is a local cleaning service provider operating in the Streatham area and surrounding neighbourhoods. When this policy refers to we, us or our, it means Cleaner Streatham as the controller of your personal data in connection with the services we provide.

This policy covers personal data we collect directly from you, data generated through the provision of our services, and data we may receive from third parties acting on your instructions or our behalf.

Personal data we collect

The types of personal data we may collect and process include:

Identification and contact information such as your full name, address, property access details where necessary for the service, billing address, and general location information within our service area.

Communication details such as your preferred contact method and any messages or correspondence you send to us, including enquiries, booking requests, feedback, or complaints.

Service information such as details of the cleaning services requested, property type and size, frequency of visits, instructions you provide for cleaners, before and after visit records, and information about any issues encountered during a visit.

Billing and payment information such as payment status and transaction details related to your bookings. If you pay through a third-party payment service, we may receive limited payment-related data from that provider, but do not store full card details when not necessary.

Technical and usage information such as basic device or browser information and interaction logs if you use our website or online booking tools, to the extent necessary for security, performance, and service provision.

Any other information you choose to provide such as specific instructions relating to your property, preferred cleaning products, or access arrangements.

How and why we use your personal data

We use your personal data only where we have a lawful basis to do so. The main purposes and their lawful bases are:

To provide and manage our cleaning services. We process your personal data to manage bookings, plan and deliver cleaning visits, communicate about schedules, and handle changes or cancellations. The lawful basis is the performance of a contract or taking steps at your request before entering into a contract.

To communicate with you. We use your contact details to respond to enquiries, send booking confirmations and reminders, ask for feedback, and provide important updates about our services. The lawful basis is the performance of a contract and our legitimate interests in managing customer relationships.

To manage payments and accounts. We process billing information to issue invoices, confirm payments, and maintain financial records. The lawful basis is the performance of a contract and compliance with legal obligations relating to tax and accounting.

To improve and protect our services. We may use limited technical, usage, and feedback data to monitor the quality of our services, train staff, and maintain security and fraud prevention measures. The lawful basis is our legitimate interests in operating and improving our business.

To comply with legal and regulatory requirements. We may process personal data as required by law, for example for accounting, record-keeping, or responding to lawful requests from authorities. The lawful basis is compliance with legal obligations.

For marketing with your consent or where allowed by law. We may, from time to time, send you information about our services, offers, or updates. Where consent is required, we will only send such communications if you have opted in and you can withdraw consent at any time. Where permitted by law, we may rely on our legitimate interests to send limited marketing to existing customers, with an option to opt out.

Data retention and storage

We keep your personal data only for as long as needed for the purposes described in this policy or as required by law.

Customer account and service records are generally kept for the duration of your relationship with us and for a reasonable period afterwards, for example to handle queries, disputes, or potential re-bookings. This period is determined based on limitation periods for claims and our operational needs.

Financial and tax-related records are retained for the time required by applicable tax and accounting laws.

Enquiries from potential customers who do not proceed with a booking may be kept for a limited period to respond to follow-up queries and for our internal business analysis.

When we no longer need your personal data, we will securely delete or anonymise it so that you can no longer be identified.

Sharing your personal data and use of processors

We do not sell your personal data. We may share your personal data with the following categories of recipients, only where necessary and subject to appropriate safeguards:

Cleaning staff and contractors. We may provide relevant information such as your name, address, service details, and specific instructions to cleaners and contractors who attend your property so they can deliver the service.

Service providers acting as processors. We may use third-party providers to support our operations, such as booking and scheduling tools, payment processing services, accounting or payroll services, and IT or cloud service providers. These service providers process personal data on our instructions and are bound by contracts requiring appropriate data protection measures.

Professional advisers. We may share limited personal data with accountants, auditors, or legal advisers where necessary to obtain professional advice or meet our legal obligations.

Authorities and law enforcement. We may disclose personal data where required by law or where necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

If we engage new processors or change how we work with existing ones, we will ensure that suitable contractual and technical safeguards are in place to protect your personal data.

International transfers

Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses or ensuring that the recipient is in a country recognised as providing adequate protection for personal data.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data along with supplementary information.

The right to rectification. You can ask us to correct or complete any personal data that is inaccurate or incomplete.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement for us to keep it.

The right to restriction of processing. You can ask us to restrict the processing of your data in certain situations, for example while we verify its accuracy or consider an objection.

The right to object. You can object to certain types of processing, including processing based on our legitimate interests and direct marketing. We will honour valid objections unless we have compelling legitimate grounds to continue or a legal obligation to do so.

The right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you can request to receive the personal data you provided to us in a structured, commonly used, machine-readable format, and to have it transmitted to another controller where technically feasible.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data.

Security of your personal data

We take reasonable and appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, staff training, and regular review of our security practices.

While we take care to protect your personal data, no system can be completely secure. We encourage you to contact us promptly if you believe your personal data has been compromised in connection with our services.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will be made available through our usual communication channels. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

By continuing to use our services after any updates take effect, you acknowledge that you have read the updated Privacy Policy applicable to Cleaner Streatham customers in our service area.