Cleaner Streatham Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Streatham provides cleaning services to customers in the United Kingdom. By making a booking, using our services or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means any individual, company or organisation that books or receives services from Cleaner Streatham.

Company means Cleaner Streatham, the provider of the cleaning services.

Services means domestic or commercial cleaning, end of tenancy cleaning, deep cleaning, one-off cleaning, regular cleaning and any related services supplied by the Company as agreed with the Client.

Premises means the property or properties at which the Services are to be carried out.

Cleaner means any person assigned by the Company to carry out the Services.

2. Scope of Services

The Company provides professional cleaning services to residential and commercial Clients. The precise scope of the Services will be agreed at the time of booking and may include regular cleaning, one-off cleaning, deep cleaning, end of tenancy cleaning and related services such as internal window cleaning and basic appliance cleaning.

The Services do not normally include exterior window cleaning at height, specialist cleaning such as mould remediation, pest control, professional carpet restoration, work at dangerous heights or any activity that, in the opinion of the Company or the Cleaner, presents an unreasonable risk to health and safety.

The Company reserves the right to decline any job that falls outside its standard service offering or health and safety guidelines.

3. Booking Process

3.1 Bookings may be made by the Client through the Company’s booking channels as notified from time to time. By submitting a booking request, the Client confirms that all information provided is accurate, complete and up to date.

3.2 All bookings are subject to acceptance by the Company. A booking is only confirmed when the Company has provided written or electronic confirmation to the Client. The Company may refuse any booking at its discretion.

3.3 The Client must provide accurate details of the Premises, including size, number of rooms, general condition and any particular requirements. The Company reserves the right to amend the quoted price or cancel a booking if the information supplied is materially inaccurate or incomplete.

3.4 For regular services, the Company will agree a schedule with the Client. The Company will make reasonable efforts to provide a consistent day and time; however, this may be subject to change due to operational requirements. Any changes will be communicated to the Client where reasonably possible.

3.5 The Client must ensure that the Premises are accessible at the agreed time. If a Cleaner is unable to gain access or is denied entry, this may be treated as a late cancellation and charged in accordance with these Terms and Conditions.

4. Prices and Quotations

4.1 Prices for Services are provided by the Company in advance based on the information received from the Client. Quotations may be given as a fixed fee for specified work or as an hourly rate.

4.2 All prices are stated in pounds sterling. Unless expressly stated otherwise, prices include labour and standard cleaning materials. Additional charges may apply for specialist products, equipment or waste disposal where required.

4.3 The Company reserves the right to adjust prices from time to time. For ongoing regular services, the Company will notify the Client of any price changes in advance, and continued use of the Services after the effective date will constitute acceptance of the revised prices.

4.4 If the actual condition of the Premises differs substantially from the description provided, or if extra tasks are requested on site, the Company may revise the quotation and, where feasible, seek the Client’s consent before proceeding. If consent cannot be obtained, the Company may limit the work to the time or budget originally agreed.

5. Payments

5.1 Payment is due in accordance with the payment terms notified to the Client during the booking process or on the invoice. The Company may require full or partial payment in advance, particularly for one-off or end of tenancy services.

5.2 Accepted payment methods will be communicated by the Company and may include bank transfer, card payment or other electronic payment methods. Cash payments may be refused at the Company’s discretion.

5.3 For regular cleaning services, payment is normally due on or before the day of the scheduled clean unless agreed otherwise in writing. For commercial Clients, invoicing arrangements may be agreed separately.

5.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel Services and may charge interest on overdue amounts at the statutory rate permitted under UK law until payment is received in full.

5.5 The Client shall not be entitled to withhold or set off any amount against sums due to the Company unless required by law or agreed in writing.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a booking by providing notice within the minimum time specified by the Company at the time of booking. As a general guideline, at least 24 hours’ notice is usually required for standard domestic appointments, and a longer period may be required for larger or commercial jobs.

6.2 If the Client cancels or reschedules with less than the required notice period, the Company may charge a cancellation fee, which could be up to the full value of the scheduled Service, to cover lost time and administrative costs.

6.3 If the Cleaner is unable to gain access to the Premises at the scheduled time, or the Client fails to provide necessary instructions or information, this may be treated as a late cancellation and charged accordingly.

6.4 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to illness, severe weather, transport disruption or operational issues. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company shall not be liable for any losses arising from such cancellations or rescheduling.

6.5 For ongoing regular services, either party may terminate the arrangement by giving reasonable notice, typically at least 14 days, unless otherwise agreed in writing.

7. Client Obligations and Access

7.1 The Client must provide safe and reasonable access to the Premises at the agreed time, including adequate lighting, heating, running water and electricity.

7.2 The Client is responsible for ensuring that the Premises are free from hazards and that any fragile or valuable items are safely stored away. The Company will not be responsible for damage to items that have not been secured or disclosed as particularly delicate.

7.3 The Client must inform the Company of any security systems, alarms, access codes or keys required to enter the Premises. The Company will take reasonable care of any keys or access devices provided, but accepts no liability for pre-existing issues with locks or security systems.

7.4 The Client should advise the Company of any special instructions, restrictions or areas that must not be cleaned. In the absence of such instructions, the Cleaner will use their professional judgement when carrying out the Services.

8. Cleaning Standards and Complaints

8.1 The Company aims to provide Services using reasonable skill and care consistent with professional cleaning standards. However, results may vary depending on the condition of the Premises and the time allocated.

8.2 If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, and in any event within 24 hours of the Service being carried out, giving reasonable details of the issue.

8.3 Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected areas or an appropriate partial refund. This shall be the Client’s sole and exclusive remedy for service quality issues.

8.4 The Company is not responsible for deterioration, permanent stains or damage that cannot be removed by normal cleaning methods, nor for wear and tear or defects that pre-date the Service.

9. Liability and Insurance

9.1 The Company will maintain appropriate insurance cover as required by UK law for the provision of cleaning services.

9.2 The Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Client for the specific Service in question, except where liability cannot be limited by law.

9.3 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of data arising from or in connection with the Services.

9.4 The Company does not accept responsibility for any existing damage, defects or weaknesses in the Premises, fixtures, fittings or contents that are not reasonably apparent on visual inspection prior to the commencement of the Services.

9.5 The Client must report any alleged damage caused by the Services to the Company as soon as reasonably practicable, and in any event within 24 hours of the Service. The Client must provide evidence and give the Company a reasonable opportunity to inspect the damage and, where appropriate, arrange for repair or replacement.

10. Health, Safety and Waste Regulations

10.1 The Company and its Cleaners will carry out the Services in accordance with applicable health and safety laws and regulations. Cleaners may refuse to perform any task that they consider unsafe or beyond their training or equipment.

10.2 The Client must inform the Company in advance of any specific health and safety risks at the Premises, including hazardous materials, sharp objects, broken glass, structural issues or the presence of aggressive pets.

10.3 The Company will dispose of normal household or office waste generated in the course of cleaning using the Client’s usual waste and recycling facilities, in line with local waste collection rules.

10.4 The Company is not licensed to remove or transport large quantities of waste, hazardous waste, clinical waste, building rubble, electrical items or other controlled waste. Where such waste is present, it is the Client’s responsibility to arrange for appropriate disposal in accordance with local authority and national regulations.

10.5 The Company may decline to handle or remove any items or waste that appear to be hazardous, unsanitary or in breach of waste disposal regulations.

11. Property, Keys and Security

11.1 Where the Client provides keys or access devices, the Company will exercise reasonable care to safeguard them. Keys may be coded or stored securely in line with the Company’s internal procedures.

11.2 The Company’s liability for loss of keys or access devices shall be limited to the cost of a standard replacement key or device, and shall not extend to consequential losses such as lock replacement, unless required by law.

11.3 The Client is responsible for ensuring that all windows are closed and that any alarms are appropriately set after the Cleaner has left, where the arrangement requires the Client to attend after the Service. Where the Cleaner is responsible for locking up, they will take reasonable care to secure the Premises following the Client’s instructions.

12. Personal Data

12.1 The Company will collect and process personal data about the Client and, where relevant, about occupants of the Premises for the purpose of providing the Services, managing bookings, processing payments and communicating with the Client.

12.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to safeguard personal information and will not sell personal data to third parties.

12.3 The Client is responsible for ensuring that any individuals whose personal data is provided to the Company are aware that their data may be processed for the purpose of delivering the Services.

13. Force Majeure

13.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms and Conditions where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, transport disruption, strikes, pandemics, accidents or government restrictions.

13.2 In such circumstances, the Company may suspend the Services for the duration of the event or agree revised arrangements with the Client.

14. Amendments to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The revised Terms will apply to any Services booked after the date of publication. For ongoing regular services, the Company will notify the Client of material changes where reasonably practicable.

14.2 Continued use of the Services after any changes have taken effect will constitute acceptance of the amended Terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but the remainder of the Terms shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

16.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another organisation as part of a business reorganisation or transfer.

16.4 These Terms and Conditions, together with any specific service description or quotation accepted by the Client, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements or understandings.